Customer Service Officer – Beauty & Wellness

About the role

We are looking for an outgoing and friendly Customer Service Officer to join our beauty and wellness team in Serangoon. The role involves handling inbound and outbound calls, front‑desk duties and supporting sales and payment processes.

Key responsibilities

• Make outbound calls to engage customers and secure service bookings.
• Provide excellent customer service and handle enquiries.
• Perform front‑desk and reception duties.
• Make reminder calls for upcoming appointments.
• Handle invoicing and payment processing.
• Prepare day‑end sales settlement and reports.
• Carry out other duties assigned by management.

Required profile

• Outgoing, friendly and easy‑going personality.
• Passionate about the beauty and aesthetic industry.
• Willing to work rotational shifts covering weekdays and weekends.

Required skills

• Strong verbal communication skills.
• Basic computer literacy for invoicing and reporting.

What we offer

• Permanent employment with a basic salary of SGD 2,500‑2,800 per month plus commission and allowances.
• Opportunity to work in a dynamic beauty and wellness environment.
• Training and career development support.