Customer Service Officer – Government & Cashew

About the role

As a Customer Service Officer you will be the first point of contact for public enquiries via phone and email, ensuring timely and professional assistance. You will support TDCX’s partner brands by delivering high‑quality service and maintaining strong customer relationships.

Key responsibilities

• Handle inbound phone calls and email enquiries from the public.
• Resolve customer issues efficiently while adhering to established procedures.
• Provide constructive feedback on tools, resources, and processes to improve workflow.
• Manage escalation cases with professionalism and accuracy.
• Build sustainable relationships by going the extra mile for customers.
• Perform additional duties as assigned to support the Quality Management System.

Required profile

• Diploma or higher qualification in any field.
• Preferably 2 years of relevant experience; fresh graduates are welcome.
• Strong time‑management and multitasking abilities.
• Excellent verbal and written communication in English (and local market language).
• Good phone etiquette and empathetic listening skills.
• Comfortable using computers and adapting to multiple systems.

Required skills

What we offer

• Attractive remuneration and comprehensive benefits.
• World‑class workspaces and easy public‑transport access.
• Flexible working arrangements and a positive work culture.
• Strong learning and development programs, coaching and mentoring.
• Recognition programs and engaging activities.