Customer Service Officer

About the role

The Customer Service Officer will be the primary point of contact for clients, handling both inbound and outbound communications. This role ensures that customers receive accurate information and a consistent experience while supporting the overall service standards of the organization. The officer works closely with other departments to resolve client inquiries promptly and to keep records up‑to‑date.

Key responsibilities

• Manage incoming and outgoing calls professionally, delivering accurate and consistent information.
• Communicate clearly and handle customer feedback effectively.
• Maintain high service delivery standards in a fast‑paced environment.
• Stay organized and multitask across various tasks and inquiries.
• Perform assigned administrative duties.
• Document call details and update relevant systems.
• Assist in preparing reports related to service performance.
• Undertake any additional ad‑hoc duties as required.

Required profile

• Strong verbal communication skills.
• Ability to handle customer feedback and resolve issues.
• Organized and capable of multitasking in a dynamic setting.
• Commitment to maintaining service quality.
• Demonstrates a proactive attitude and willingness to learn.
• Able to work independently while adhering to team guidelines.

Required skills