Customer Service Officer

About the role

The Customer Service Officer will be the first point of contact for clients, handling both inbound and outbound communications. This role ensures that customers receive accurate information and a consistent experience, supporting the overall service standards of the organization. The successful candidate will collaborate with internal teams to resolve issues promptly and contribute to continuous improvement of service processes.

Key responsibilities

• Answer and place calls, delivering precise and up‑to‑date information.
• Communicate clearly, capture feedback, and address client inquiries.
• Maintain high service delivery standards in a fast‑paced environment.
• Organise and prioritise multiple tasks, including administrative duties.
• Support ad‑hoc projects and duties as assigned by management.
• Maintain accurate records of interactions in the CRM system.

Required profile

• Strong verbal communication and active listening skills.
• Ability to work efficiently under pressure and multitask.
• Organised, detail‑oriented, and capable of following procedures.
• Customer‑focused attitude with a commitment to service excellence.
• Proficient in using standard office software and telephone systems.

Required skills