Customer Service & Operations Executive – Beauty Salon

About the role

Join OUR SOLUTION, a leading beauty and wellness brand in Singapore, as a Customer Service & Operations Executive. You will work closely with the Director to ensure smooth daily operations across two salon locations, supporting both staff and clients.

Key responsibilities

• Monitor and evaluate daily operations at both salon outlets to maintain service quality.
• Manage staff rosters, attendance, and leave records to ensure adequate coverage.
• Prepare accurate daily and monthly sales reports and draft payroll/commission calculations for review.
• Oversee inventory, conduct stocktaking, and handle transfers between outlets.
• Verify appointments, packages, and customer records in the WESS system.
• Identify and resolve operational issues, coordinating staff assignments as needed.
• Develop and update SOPs, checklists, and training records.
• Assist with recruitment, onboarding, and staff development.
• Utilize Excel, WESS, and ChatGPT tools to improve reporting and streamline processes.

Required profile

• Experience in beauty salons, spas, wellness centers, or aesthetic clinics.
• Strong command of English and Mandarin.
• Ability to work independently and manage multiple tasks.

Required skills

• Excel
• WESS
• ChatGPT

What we offer

• Competitive monthly salary (SGD 2,800‑3,300).
• Full‑time permanent position with opportunities for growth.
• Dynamic work environment in a reputable brand.