Customer Service Representative (Singapore)

About the role

Now Health International is looking for a motivated, customer‑focused individual to join its Singapore team as a Customer Service Representative. You will be the primary point of contact for members, intermediaries and corporate clients, delivering professional and courteous service in a fast‑paced, multicultural environment.

Key responsibilities

• Handle enquiries via telephone, email, live chat and WhatsApp while upholding the company’s brand values.
• Maintain accurate records in the CRM system and ensure all customer documentation is complete before forwarding.
• Provide sales support when required, gathering information for quotations or callbacks.
• Resolve complaints and service failures according to regulatory and escalation procedures.
• Collaborate with internal departments to continuously improve the customer experience.

Required profile

• University degree (industry‑specific qualifications are a plus).
• Extensive experience in customer service, preferably within international private medical insurance or general insurance.
• Excellent written and spoken English plus Cantonese and/or Mandarin; additional languages are advantageous.
• Willingness to work weekends or extended hours when needed.
• Strong interpersonal skills and ability to work in a collaborative, multicultural team.

Required skills

• Proficiency with Microsoft Office.
• Experience using a CRM system and ability to quickly learn new software.