Customer Service Specialist – Fresh Graduate Opportunity

About the role

TDCX is seeking enthusiastic recent graduates to join its customer service team. You will deliver high‑quality support across phone and email channels, helping customers resolve issues quickly and building lasting relationships.

Key responsibilities

• Provide timely, accurate assistance to customers via phone and email.
• Identify customer needs and offer tailored solutions using critical thinking.
• Achieve first‑contact resolution and follow up with internal teams to close cases.
• Contribute ideas to improve internal processes and enhance customer satisfaction.
• Maintain detailed records in line with TDCX’s Quality Management System.

Required profile

• Recent university or polytechnic graduate eager to start a career in customer support.
• Strong verbal and written communication skills.
• Positive attitude, problem‑solving mindset, and ability to multitask.
• Adaptability to learn new tools and work in a fast‑paced environment.

Required skills

• Proficiency in using phone and email communication platforms.

What we offer

• Attractive remuneration with performance incentives.
• Comprehensive medical, insurance, and social security coverage.
• World‑class workspaces and easy access to public transport.
• Flexible working arrangements and mentorship from industry experts.
• Strong learning and development programs for career growth.