Customer Support Specialist

About the role

Boeing Distribution, a solutions provider of aftermarket supply-chain management services for the aerospace and defense industries and the largest subsidiary of The Boeing Company, is hiring a Customer Support Specialist for its Singapore office. The role covers processing orders, preparing correspondence and fulfilling customer needs to ensure customer satisfaction.

Key responsibilities

• Quote customers and provide product information as needed
• Enter customer orders and manage orders
• Resolve customer accounts and handle credit dispositions
• Manage customer returns and warranties
• Communicate with customers and deliver training
• Support customer special projects and programs
• Collaborate with sales, supply chain and operations

Required profile

• Minimum 3 years of experience in customer support or customer service, direct or indirect
• Minimum 3 years using SAP or a similar ERP system
• Willingness to work flexible hours, including overtime and occasional weekends
• Ability to perform well under pressure
• University degree in Business or Aviation, or college-level courses
• Preferred: 5+ years in operations, distribution center, aerospace or similar environments; data analysis and troubleshooting experience; ERP reporting tools such as Spotfire or Tableau; familiarity with soft phones and Salesforce; 5 years of sales/customer service in aerospace aircraft parts sales, distribution or manufacturing

Required skills

• SAP or similar ERP system
• Excel, Access or other database tools
• Preferred: Microsoft Office tools, Smartsheets, ERP reporting systems

This is an international local hire position; benefits and pay are set locally and are not part of Boeing U.S. payroll. Relocation assistance is not offered, visa sponsorship is not provided, and no security clearance is required. The position is not contingent on program award and is not a shift worker.