Director, Global People Services & Solutions - Asia

About the role

The Director, Global People Services & Solutions - Asia leads the Asia Services & Solutions Hub and is accountable for consistent, compliant and high-quality people services across the region. The role translates global strategy into regionally relevant operating models, strengthens service performance and customer experience, and accelerates the responsible adoption of data, AI and automation across diverse markets and regulatory environments.

Key responsibilities

• Own and execute the Asia service strategy, setting a regional roadmap, operating model and investment agenda, and balancing global standardization with local requirements
• Establish governance, controls and escalation mechanisms to protect service continuity, data integrity, regulatory compliance and audit readiness
• Optimize the regional service catalogue, processes, capacity and organizational structure, and resolve material service, compliance and capacity risks
• Build and lead a diverse regional organization, develop capabilities in service management, digital transformation and customer experience, and strengthen succession pipelines
• Simplify processes before scaling digital tools, AI and automation, and partner with technology and product teams on responsible solutions
• Use analytics and operational intelligence to anticipate demand, identify risks and track transformation benefits
• Act as a trusted advisor to regional business and People leaders, build feedback loops and secure stakeholder alignment and sponsorship

Required profile

• At least 10 years of experience in people services, HR operations, shared services or service delivery, with significant senior leadership in a complex regional or multinational environment
• Demonstrated success designing, governing and improving regional service delivery or shared-services operating models
• Proven ability to lead diverse, multicultural teams and influence senior stakeholders in a matrixed environment
• Strong understanding of labor, regulatory, data and cultural considerations across Asian markets

Preferred qualifications

• Experience leading AI, automation, self-service, analytics or digital service transformation with measurable results
• Experience with service management platforms, product-oriented delivery and data-driven performance management
• Experience leading services across multiple Asian regulatory environments and organizational maturities