Entry-Level IT Support Engineer – Desktop & Laptop Provisioning

About the role

We are seeking a motivated fresh graduate to join our IT team as an IT Support Engineer focused on desktop and laptop provisioning. The role offers hands‑on experience with imaging, hardware configuration and end‑user device handover in an enterprise environment.

Key responsibilities

• Provision, image and configure desktops and laptops for new hires and existing users.
• Install operating systems, standard software and enterprise applications.
• Perform device setup including domain joining, user account configuration and security policies.
• Coordinate with other IT teams to ensure devices meet company standards before deployment.
• Troubleshoot basic hardware, OS and software issues during provisioning.
• Maintain accurate records of assets, device assignments and inventory.
• Assist with device refreshes, replacements and decommissioning.
• Follow documented IT procedures and imaging standards, providing basic end‑user support during handover.

Required profile

• Basic understanding of Windows 10/11 operating systems.
• Familiarity with desktop and laptop hardware components.
• Knowledge of OS installation, imaging concepts and networking fundamentals (LAN, Wi‑Fi).
• Willingness to learn enterprise tools and IT processes.
• Good communication and documentation skills, ability to follow checklists.
• Relevant academic projects, internships or certifications such as CompTIA A+ or IT Fundamentals are a plus.

Required skills

• Windows 10/11
• Desktop and laptop hardware
• OS installation and imaging
• Networking fundamentals (LAN, Wi‑Fi)
• SCCM, Intune, MDT (exposure)
• Active Directory (basic knowledge)
• CompTIA A+ or IT Fundamentals certification (or pursuing)