Executive Assistant, Medical Reports & Group Medical Records

About the role

The Executive Assistant for Medical Reports and Group Medical Records ensures that medical reports are completed on time and that the medical information is released in line with hospital policy. The role also assists in the day-to-day supervision of the Medical Reports Section.

Key responsibilities

• Register and process medical report requests, including the cashier function for medical report payments.
• Handle all email, phone and mail enquiries about medical reports.
• Follow up with doctors on incomplete medical report requests.
• Carry out administrative work for all medical report requests and manage urgent or difficult cases so reports reach the requester within the required time.
• Retrieve medical records to support report writing and duplication requests from law firms and government agencies.
• Check the quality of each medical report before it is released.
• Help prepare statistics such as the monthly performance report.
• Complete ad hoc assignments given by the supervisor.

Required profile

• G.C.E 'A' Level qualification or diploma holder.
• Preferably 5 years of experience in retail, customer service or healthcare; familiarity with medical terminology is an advantage.
• Excellent communication and interpersonal skills, service-oriented and customer-focused.
• Positive attitude, team player, willing to learn, able to work independently and exceed customer expectations.

Required skills

• Proficiency in Microsoft Outlook, Word and Excel.