Executive, Business Operations & Administrative Support

About the role

The Executive, Business Operations & Administrative Support will back the Cybersecurity Services Sales team, ensuring smooth coordination across sales, audit and project delivery. The role focuses on client administration, audit scheduling, order tracking, invoicing and reporting to drive operational efficiency and client satisfaction.

Key responsibilities

• Maintain and update client databases, ensuring accurate customer profiles and engagement details.
• Coordinate audit schedules with sales teams and external stakeholders to meet project timelines.
• Monitor active sales orders weekly, providing status updates to support revenue recognition.
• Track audit and project progress, ensuring milestones, documentation and deliverables are completed on schedule.
• Manage invoicing coordination, follow‑ups and payment reconciliation for completed projects.
• Maintain audit documentation, reports and certifications within internal systems for compliance.
• Support the Reporting Manager with operational records, trackers and monthly reports.
• Provide administrative and operational support to clients, sales teams and internal stakeholders.
• Liaise with internal and external parties to resolve issues and ensure continuity.
• Identify process improvement opportunities to enhance workflow efficiency.
• Assist the Head of Cybersecurity (ASEAN) with ad‑hoc calendar activities.

Required profile

• Diploma in Business Administration, Operations Management or a related discipline.
• Minimum 2 years of experience in operations coordination, sales administration, or project administration.

Required skills