Executive Floor Guest Service Executive

About the role

The Executive Floor Guest Service Executive at the Conrad Singapore Orchard is the first point of contact for guests, especially those staying in the Executive Lounge and VIP areas. The role covers check-ins and check-outs, guest enquiries, food and beverage service and keeping the lounge and reception areas welcoming and well maintained.

Key responsibilities

• Serve as the main point of contact for Executive Lounge and VIP guests and keep hotel departments briefed on guest requirements
• Deliver high-quality service that meets and exceeds guest expectations, and keep up to date with hotel products, pricing and promotions
• Attend daily briefings, shift handovers and meetings, and read the logbook daily
• Provide food and beverage service, assist with check-in and check-out, and run the Executive Floor lounge operations
• Keep the lounge equipment working, the area clean and tidy, and manage queues at the front desk
• Prepare and serve alcoholic and non-alcoholic drinks, and maintain F&B setups to agreed standards
• Manage F&B and amenity inventory, collect requisitions from Receiving and Stores, and keep the pantry clean and safe
• Answer guest enquiries and complaints, and give feedback to the Executive Floor Manager
• Promote Hilton Honors to guests and comply with security, fire and health and safety regulations

Required profile

• At least 2 years of experience in a customer-facing role, preferably in hospitality, luxury retail, leisure or service, or relevant Front Office experience
• Familiarity with luxury food and beverage service standards or willingness to learn them
• Strong organisational skills, excellent communication skills and ability to work under pressure
• Proficiency in spoken and written English; other languages are an advantage
• Flexible to shift work where applicable and able to work both as part of a team and independently

What we offer

• Travel perks through the Go Hilton programme, including 110 nights of discounted travel
• A range of health plans covering check-ups, dental cleanings and glasses
• Benefits availability depends on location and employment terms