Executive Manager, Compliance & Operations

About the role

The National Environment Agency (NEA) is looking for an experienced Executive Manager to join its team overseeing the operation and maintenance of the Choa Chu Kang Operations Complex, which comprises the Choa Chu Kang Cemetery, Crematorium and Columbarium. The role leads enforcement operations and drives regulatory compliance with facilities management requirements, house rules and public health regulations across NEA-managed after-death facilities.

Key responsibilities

• Develop and execute enforcement operational plans to ensure compliance with facilities management requirements, house rules, permit and licence conditions and public health regulations.
• Prevent facility misuse and engage stakeholders to uphold consistent standards across the Complex.
• Lead investigations into alleged breaches, assess evidence and recommend enforcement actions in line with regulatory requirements.
• Monitor and address facility misuse, including cleanliness violations such as illegal dumping and littering.
• Conduct regular inspections and surveillance, and evaluate technological solutions such as video analytics and noise detection systems.
• Collaborate with internal departments, headquarters and external agencies, and handle public feedback, enquiries and appeals professionally.
• Prepare reports for Senior Management and support projects during festivals and peak periods.

Required profile

• 5 to 8 years of experience in regulatory enforcement, compliance or investigation roles, preferably in public health, environmental or facilities management.
• Proven experience planning and managing enforcement operations.
• Cultural sensitivity and awareness of the diverse needs of after-death service users.
• Willingness to work in an after-death care setting, including weekends, public holidays and after office hours when required.

Required skills

• Leadership capability with experience managing a team.
• Good writing, communication and interpersonal skills.
• Proficiency in Microsoft Office applications.