Executive / Senior Executive, Ecosystem Operations & Engagement

About the role

co11ab is Singapore's first biomedtech incubator, located within Novena Health City and established through a partnership between NTU, A*STAR and NHG. It connects startups with clinicians, researchers, investors, industry partners and healthcare institutions. Reporting to the Deputy Director, the Executive / Senior Executive supports community operations, member engagement and the delivery of ecosystem activities, coordinating programmes, outreach, marketing communications and day-to-day operations.

Key responsibilities

• Member engagement: manage onboarding, engagement and community-building, support the membership programme and gather feedback from members, startups and partners.
• Ecosystem operations: coordinate visits, delegations, stakeholder meetings and visitor management; maintain CRM, membership and engagement records; ensure operational readiness for meetings and programmes.
• Programmes, events and outreach: coordinate workshops, networking events and outreach, liaise with internal teams, speakers and vendors, and support conferences, exhibitions and roadshows.
• Marketing and communications: update the website and digital platforms, support LinkedIn, newsletters and community communications, and coordinate promotional materials.
• Operational excellence: maintain accurate records and documentation, identify efficiency improvements, and carry out other duties assigned by the Deputy Director.

Required profile

• Diploma or degree in Business Administration, Communications, Marketing, Events Management or a related discipline.
• 2-4 years of experience in community engagement, stakeholder management, programme coordination, events or operations.
• Experience in an innovation hub, incubator, accelerator, healthcare, research or higher education environment is an advantage.
• Excellent written and verbal communication, strong interpersonal and organisational skills, and the ability to work independently and collaboratively.

Required skills

• Proficiency in Microsoft Office.
• Familiarity with CRM, website content management or event management platforms is advantageous.