Executive / Senior Executive, NCIS Clinical Operations

About the role

The Executive / Senior Executive supports the clinical operations of the National University Cancer Institute, Singapore (NCIS) across multiple care settings, including the National University Hospital, Ng Teng Fong General Hospital, polyclinics and family medicine clinics. The role covers day-to-day management and coordination of the patient journey, including appointment scheduling, specialist outpatient clinic operations, billing, call centre operations and admissions, and works closely with clinical, nursing and administrative teams. It reports to the Section Head, Clinical Operations.

Key responsibilities

• Manage daily outpatient clinic operations at NUH and NTFGH, including scheduling, patient communication and coordination with internal and external stakeholders
• Supervise and support referrals through the cancer centre call centre and clinic staff, and resolve patient feedback and service escalations
• Monitor clinic resources, drive quality improvement and represent NCIS in meetings and committees
• Manage missing orders, working with clinicians, lab technicians and the data team to automate the process
• Coordinate and trace laboratory orders, and facilitate appointment booking and scheduling for patients
• Oversee patient billing and invoices, resolve billing discrepancies and monitor accounts receivable with the finance department
• Lead, coach and mentor staff, conduct performance reviews and supervise a small team of ancillary or administrative staff depending on the portfolio
• Collaborate with Clinical Operations, IT, Finance and Quality Assurance, and plan and execute quality, delivery and cost-of-care improvement projects

Required profile

• Bachelor's degree in Healthcare or a related field
• Preferred: 2 years of experience in a healthcare setting, preferably in a supervisory role
• Strong understanding of hospital operations, patient care pathways and regulatory requirements
• Leadership qualities, problem-solving aptitude and flexibility to adapt to changing duties

Required skills

• Excellent organizational and communication skills
• Ability to prioritize tasks and manage multiple projects at once
• Preferably some AI experience or knowledge of its use