This job is no longer available
This job expired on 08/09/2026. It no longer accepts applications.
Executive – VIP Reservations (Call Centre)
Resorts World Sentosa · Singapour
Job description
About the role
We are looking for an Executive to join our VIP Reservations call centre, delivering premium service to our guests and members. In this role you will be the first point of contact, handling enquiries, bookings and feedback to ensure a seamless experience.
Key responsibilities
- Provide excellent service by understanding and meeting guests’ expectations.
- Answer and process incoming calls and emails, ensuring bookings and requests are accurate, timely and exceed service standards.
- Coordinate with internal departments to arrange products and services for RWS members and guests.
- Handle and resolve guest feedback professionally.
Required profile
- At least 21 years of age as required by the relevant regulatory authority.
- Diploma with proficiency in Microsoft Office applications.
- Relevant customer‑service experience in a call‑centre or hotel environment.
- Willingness to work rotating shifts, including weekends and public holidays.
Required skills
- Microsoft Office
- Opera reservation system (advantage)
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Resorts World Sentosa
Singapour
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