Front Desk Manager (Duty Manager)

About the role

The Front Desk Manager (Duty Manager) leads the daily operations of the front office, including Bell/Door staff, Call Center, and Guest Services. This entry‑level management position ensures guest satisfaction, employee engagement, and adherence to the operating budget.

Key responsibilities

• Supervise and support the Front Desk team, covering all shifts and acting as the point of contact in the manager’s absence.
• Monitor daily performance against guest service and revenue targets, handling complaints and conflict resolution.
• Maintain staffing levels, train staff on credit policies, and drive same‑day selling to maximize occupancy.
• Communicate performance expectations, coach employees, and foster a collaborative work environment.
• Participate in department meetings and contribute to continuous service improvement.

Required profile

• High school diploma or GED with at least 2 years of guest‑service or front‑desk experience, OR a 2‑year degree in Hospitality, Hotel Management, Business Administration, or a related field.
• Willingness to work rotating shifts, including nights, weekends, and public holidays.
• Strong interpersonal and communication skills, integrity, and a customer‑focused mindset.

Required skills

What we offer

• Full‑time, on‑site role in a vibrant hotel environment.
• Opportunities for career growth within hospitality operations.