Front Office Associate

About the role

KINN, Singapore's first boutique capsule hotel, is hiring a full-time Front Office Associate for its first outlet at South Bridge Road. As the guests' main point of contact and the hotel's ambassador, the associate manages all aspects of their accommodation and helps create a memorable stay.

Key responsibilities

• Perform check-in and check-out duties in line with the hotel's policies and procedures
• Update guest information in the hotel PMS and file guest registration cards in guest in-house folders
• Check and charge daily arrivals, in-house guests and future bookings through the PMS and OTAs
• Ensure rooms and capsules are blocked and prepared for arrivals
• Check the cleanliness of public areas, dorms and guest toilets, and check and top up pantry amenities
• Prepare and send daily hotel reports each night
• Carry out any other duties as assigned

Required profile

• Independent, adaptable and self-confident, well-groomed and tidy
• Excellent communication and organisational skills
• Fluent in English, as international guests are expected
• Commitment to a 5-day work week including shifts and weekends
• Previous front desk or reception experience preferred; training provided for the right candidate
• Only Singaporeans or Singapore Permanent Residents may apply

Required skills

• Property management software such as CloudBeds or Opera is a big advantage
• Managing OTA sites such as Booking.com and Agoda is an advantage