Global Account Director - E-commerce Logistics

About the role

SATS, headquartered in Singapore, is expanding its portfolio of specialized services for the end-to-end supply chain. The Global Account Director acts as the single, centralized commercial contact for a portfolio of strategic Chinese e-commerce and logistics customers, reporting directly to the Global Head of Strategic Accounts – Gateway Services. The role develops and executes customer growth strategies that increase revenue, strengthen partnerships and raise customer loyalty and share of wallet.

Key responsibilities

• Develop, manage and grow strategic relationships with assigned Chinese e-commerce customers and their logistics partners, acting as the primary commercial contact globally.
• Deliver annual revenue, profitability and growth targets across standard cargo handling and specialized services, and create multi-year Customer Development Plans.
• Expand share of wallet through cross-selling and upselling cargo handling, ground handling, perishables, e-commerce logistics, trucking, warehousing, customs-related and other services.
• Partner with the New Product Development team to identify market needs and support the commercialization and scaling of new services.
• Run quarterly business reviews with customers and build relationships with senior commercial, logistics, operations and procurement decision-makers.
• Coordinate cross-functional teams (Operations, Network Planning, IT, Finance, Product, Customer Experience) and act as escalation point for major customer issues.
• Lead commercial negotiations, support contract renewals, and collaborate on budgeting, forecasting and target setting.
• Maintain pipeline visibility in SATS-approved CRM systems and monitor market trends and customer supply chain strategies.

Required profile

• Minimum 10 years of global account management, business development or commercial leadership experience in air cargo, logistics, e-commerce supply chains, freight forwarding or airport services.
• Proven track record of revenue growth, customer retention and strategic account development with multinational and regional customers.
• Strong relationships with key decision-makers in Chinese e-commerce platforms, cross-border merchants, logistics providers and integrators.
• Experience in a matrix organization and in supporting e-commerce logistics, cross-border trade and air cargo, preferably in Asia-Pacific and China trade lanes.
• Fluency in English and Mandarin is required.

Required skills

• Excellent communication, negotiation and presentation skills with senior executives.
• Understanding of global sales processes, strategic account management, contract negotiations and CRM systems.
• Operational knowledge of cargo handling, airport ground services and air freight logistics.