Global Last Mile Operations Specialist
Plaud · Singapour
Job description
About the role
We are looking for a Global Last Mile Operations Specialist to manage order dispatching, monitor in‑transit shipments and drive data‑based improvements for our Singapore operations.
Key responsibilities
- Manage order dispatch from overseas ERP systems to logistics partners’ platforms, ensuring timely and accurate processing.
- Resolve order dispatch failures and data discrepancies by coordinating with warehouse and IT teams.
- Optimize ERP order‑to‑logistics‑channel matching rules based on business requirements and conduct regular testing.
- Monitor real‑time status of last‑mile shipments, identify exceptions and proactively address tickets with carriers and customer service.
- Develop standardized workflows for recurring issues such as customs clearance and delivery failures.
- Compile weekly and monthly reports on exception types, volumes and resolution progress.
- Investigate root causes of ticket surges and propose optimization strategies.
- Track key performance metrics (e.g., delivery timelines, exception rates) and drive corrective actions.
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Published 6 hours ago
Expires 1 month from now
1 views · 0 applications
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Plaud
Singapour