GPS Engineer - Semiconductor Equipment Field Support

About the role

Applied Materials, a global leader in materials engineering solutions for semiconductors and displays, is hiring a GPS Engineer. The role provides expert-level technical support for semiconductor mainframes, robotic handling systems and critical subsystems, working with engineering teams on product development, qualification and field improvement. The position is based in Bangalore, India, full time, with travel of about 10% of the time and relocation eligibility.

Key responsibilities

• Lead complex technical escalations with cross-functional design and engineering teams to resolve issues quickly.
• Deliver technical knowledge, troubleshooting methods and best practices to customer engineers worldwide to improve tool health, performance and stability.
• Represent the field in engineering reviews, product development discussions and reliability improvement initiatives.
• Create and maintain Best Known Methods (BKMs), Internal Service Bulletins (ISBs) and technical support documentation, and procedures covering safety, installation, startup, calibration, maintenance and troubleshooting.
• Develop training packages and train Customer Engineers, Process Support Engineers and Technical Product Support teams before customer deployments.
• Identify critical spare part requirements and work with Applied Global Services to keep inventory available globally.
• Take part in new tool builds, system integration and first-tool startups, and integrate field requirements and serviceability into product designs.
• Analyze technical data and field performance trends to find reliability and productivity improvements, and drive root cause analysis and corrective actions.

Required profile

• Bachelor's degree in Mechanical, Electrical, Industrial or Mechatronics Engineering or a related field.
• 7-10 years of experience in semiconductor equipment, product support, field service, systems engineering or related technical functions.
• Proven experience managing complex technical escalations and collaborating with cross-functional teams.
• Strong verbal and written communication skills with global stakeholders.
• Self-driven, able to work independently in a fast-paced environment.

Required skills

• Strong understanding of electromechanical systems, robotics, automation and semiconductor manufacturing equipment.
• Excellent troubleshooting, analytical and root-cause investigation skills.