Guest Experience Expert (Front Desk) - Moxy Singapore Clarke Quay

About the role

Moxy Singapore Clarke Quay is hiring a Guest Experience Expert (front desk) for its Rooms & Guest Services Operations. The role goes beyond simple check-in and check-out: it aims to build a memorable and unique guest experience, with the expert taking the initiative to deliver a wide range of services throughout the stay.

Key responsibilities

• Process operational needs and handle guest requests
• Complete reports and share highlights of the local area
• Assist guests with loading and unloading vehicles
• Transport luggage to and from guest rooms and/or the designated bell area
• Follow company policies and procedures, maintain confidentiality and protect company assets
• Keep a safe workplace and uphold quality standards
• Wear a professional uniform and maintain professional appearance and communication
• Be on your feet and moving around, including standing, sitting or walking for long periods and navigating narrow, confined or elevated spaces and stairs

Required profile

• High school diploma or G.E.D. equivalent preferred
• No related work experience required
• No supervisory experience required
• No license or certification required
• Ability to stand, sit or walk for extended periods and move through confined spaces