Guest Experience Expert - Moxy Singapore Clarke Quay

About the role

Moxy Singapore Clarke Quay is looking for a Guest Experience Expert, a key position that delivers a seamless experience to external and internal guests. The role works across departments, taking the initiative to guide guests through their entire stay, whether handling operational needs, guest requests, reports or sharing local highlights. It is a full-time, non-management position.

Key responsibilities

• Answer, record and process guest requests, questions and concerns by telephone, email, chat and mobile devices
• Operate the telephone switchboard, handle wake-up call requests and direct calls to the right extension
• Receive and relay messages accurately, and log guest requests or issues in the computer, contacting the right department (e.g. Bellperson, Housekeeping) and following up until satisfied
• Tell guests about room features, property amenities and local areas of interest
• May process room service orders, answer menu questions and record transactions in the point-of-sale system
• Help guests access the internet and guestroom entertainment
• Welcome guests according to company standards, anticipate their needs, assist people with disabilities and thank guests sincerely
• Follow company policies, keep proprietary information confidential, protect company assets and uphold quality standards
• Perform other reasonable duties requested by supervisors

Required profile

• High school diploma or G.E.D. equivalent
• No related work experience required
• No supervisory experience required
• Ability to stand, sit or walk for an extended period during a shift