Guest Service Executive

About the role

The Guest Service Executive represents the hotel to guests throughout their stay, helping them with check-in and check-out, assigning rooms and accommodating special requests. The role also covers room reservations, cashiering and coordination with housekeeping.

Key responsibilities

• Register guests, assign rooms and help with preregistration and room blocking for reservations
• Accommodate special requests whenever possible and know room locations, types and rates
• Use suggestive selling to sell rooms and promote other hotel services
• Coordinate room status updates with housekeeping, including check-outs, late check-outs, early check-ins and day-use rooms
• Take same-day and future reservations and know cancellation procedures
• Handle cashiering tasks such as posting charges to guest accounts, paid-outs and foreign currency exchange
• Maintain guest room key storage and supervise access to safe deposit boxes; issue and close safe deposit boxes
• Follow credit and cash handling policies, and coordinate maintenance and repair requests with housekeeping
• Use proper telephone, mail, package and message handling procedures
• Read and initial the daily log and bulletin board, attend department meetings and report unusual occurrences to the Operations or Assistant Manager
• Know safety and emergency procedures and accident prevention policies, and keep the front desk area clean

Required profile

• Certificate or diploma in hospitality, tourism or a related discipline
• Preferably at least 1 year of experience in a hotel or customer service position
• Team player who is organised and can work independently
• Well-groomed and professional appearance
• Willingness to move between shifts when business demands require it

Vacancy open for Singapore Citizens or PRs only.