Head, Merchant Acquisition

About the role

We are seeking a strategic, hands‑on leader to head merchant acquisition and drive the next phase of commercial growth for Grab’s ecosystem. Reporting to the Head of eCommerce, Express and Acquisition, you will shape sales strategy, build a high‑performing organisation and create a predictable, scalable revenue engine.

Key responsibilities

• Define and execute a long‑term merchant acquisition strategy across GrabFood, GrabMart, GrabFin and Omnicommerce, driving merchant count, GMV and product adoption.
• Develop channel‑specific go‑to‑market plans and grow GrabAds through targeted sales initiatives and agency partnerships.
• Lead, mentor and scale a team of Sales Managers, fostering a high‑performance, consultative selling culture.
• Implement rigorous forecasting and pipeline management, holding managers accountable for accuracy and health.
• Build cross‑functional alignment with Business Units, Marketing, Operations and Finance to ensure seamless merchant partnerships and retention.

Required profile

• 12+ years of progressive sales experience, including at least 5 years in senior sales leadership.
• Proven track record of building and scaling high‑performing commercial teams and meeting ambitious revenue targets.
• Experience managing multiple sales teams, customer segments, products and commercial channels.
• Strong background in developing and executing sales and go‑to‑market strategies.
• Demonstrated ability to coach sales managers and develop a strong leadership bench.
• Expertise in leading complex negotiations with strategic or enterprise merchants.

What we offer

• Term Life Insurance and comprehensive Medical Insurance.
• Flexible benefits package through GrabFlex.
• Parental, Birthday and LASA volunteering leave.
• Confidential Grabber Assistance Programme for personal challenges.
• Flexible work arrangements such as differentiated hours.