Head, Merchant Acquisition

About the role

Grab is looking for a leader to head its merchant acquisition efforts in Singapore, reporting to the Head, eCommerce, Express and Acquisition at the One-North office. The role shapes the sales strategy, builds a high-performing organisation and creates a predictable, scalable revenue engine across GrabFood, GrabMart, GrabFin, Omnicommerce and GrabAds.

Key responsibilities

• Define and execute a long-term merchant acquisition strategy across GrabFood, GrabMart, GrabFin and Omnicommerce, accountable for merchant count, GMV and product adoption
• Develop channel-specific go-to-market plans and grow GrabAds by partnering with marketing agencies
• Lead, mentor and scale a team of Sales Managers, running a structured sales development programme
• Set up rigorous forecasting and pipeline management, with accountability for forecast accuracy and risk visibility
• Align with Business Units, Marketing, Operations and Finance, and lead end-to-end merchant partnerships for deal closure and retention

Required profile

• 12+ years of progressive sales experience, including at least 5 years in a senior sales leadership role
• Experience managing multiple sales teams, customer segments, products and commercial channels
• Track record of building and scaling commercial teams and delivering against ambitious revenue targets
• Ability to coach sales managers, negotiate with strategic or enterprise merchants and use data to drive decisions

What we offer

• Term life insurance and medical insurance
• GrabFlex benefits package, parental and birthday leave, and volunteering leave
• Confidential assistance programme and FlexWork arrangements