Head of Customer Service & Logistics – Asia Pacific

About the role

The Head of Customer Service & Logistics APAC leads a dynamic, international Supply Chain Management team based in Singapore. This senior position serves as the primary interface for distributors and co‑packing partners, and acts as the central order‑management contact for production countries supplying the APAC region. The role also oversees logistics optimisation across APAC while aligning with the global logistics function in Germany.

Key responsibilities

• Lead, develop and motivate a team of up to five Customer Service & Logistics professionals.
• Design and continuously improve processes to meet business goals and operational efficiency.
• Ensure regulatory and legal compliance, identifying and mitigating risks.
• Drive continuous‑improvement and change initiatives across customer service and logistics.
• Act as primary customer contact for order management, issue resolution, credit notes and complaints.
• Coordinate order management with production countries.
• Manage external co‑packing partners across APAC, ensuring performance, quality and cost efficiency.
• Handle major customer complaints and critical incidents in a structured, solution‑oriented manner.
• Oversee logistics activities such as container forecasting and freight auditing, ensuring alignment with sourcing sites and global logistics.
• Monitor and report KPI performance and collaborate with internal and external stakeholders.

Required profile

• University degree in Business Administration, Supply Chain, Logistics or a related field.
• More than 8 years of professional experience in Customer Service or Logistics, including at least 3 years in a people‑management role.
• Experience in FMCG or confectionery within a multinational corporate environment.
• Strong understanding of international customer service and logistics operations.
• Proven ability to manage external co‑packing partners and drive operational performance.
• Demonstrated leadership skills with the ability to motivate teams.

Required skills