Head of Omnichannel, FBP, SEAA

About the role

CHANEL's Fragrance & Beauty Products business is looking for a Head of Omnichannel for the Southeast Asia and Australasia (SEAA) region. Reporting to the Director, FBP SEAA, the role is a key member of the regional leadership team and defines the integrated distribution and channel strategy across Local Markets and Travel Retail, connecting online-to-offline client journeys.

Key responsibilities

• Shape the SEAA omnichannel and distribution and retail network strategy, including a mid-term plan and business cases for new channels and services
• Set a regional performance framework, benchmark performance across markets and channels and scale successful practices
• Connect client journeys across boutiques, advisors, digital commerce and remote engagement, working with Client teams on clienteling and targeting
• Elevate retail excellence, e-retail and travel retail, including standards, boutique readiness, digital merchandising and regional travel retail priorities
• Drive regional e-commerce growth priorities and partner with Digital Solutions on digital products, platforms and conversion performance
• Lead adoption of the omnichannel operating model, build market capability through pilots and playbooks, and lead and develop the regional Omnichannel team

Required profile

• 10+ years of senior experience in omnichannel, distribution strategy, business development, retail, e-commerce or related commercial leadership roles
• Demonstrated experience shaping regional strategy, building business cases and driving measurable outcomes
• Experience designing online-to-offline journeys, with knowledge of clienteling, CRM, e-retail and digital commerce operating models
• Cultural sensitivity and agility to navigate the diversity of SEAA markets

Required skills

• Deep understanding of luxury beauty retail, distribution models and partner ecosystems
• Commercial acumen: channel economics, investment choices, performance management and benefits realization
• Strong stakeholder management, influence and negotiation across global, regional, market and frontline stakeholders
• Inclusive leadership and excellent communication skills

What we offer

• Close collaboration with Market, Regional and Global leadership to shape strategic priorities
• A commitment to talent development and an inclusive, collaborative culture
• Access to the resources and support needed to grow