ICT Security Engineer / Service Desk Specialist

About the role

We are looking for a proactive ICT Security Engineer / Service Desk Specialist to join our IT Operations team in Singapore. This hybrid role blends cybersecurity duties with frontline IT support, ensuring the security and availability of both internal and managed customer environments.

Key responsibilities

• Monitor and improve the cybersecurity posture by implementing firewalls, endpoint protection, antivirus, email security and multi‑factor authentication (MFA).
• Analyse security alerts, investigate incidents, conduct vulnerability assessments and support remediation activities.
• Manage user, identity and privileged access, enforce security policies and ensure patch compliance across servers, endpoints, network devices and cloud services.
• Contribute to business continuity, disaster recovery and incident response planning and testing.
• Provide Level 1 and Level 2 technical support to internal users and managed‑service customers via phone, email, remote tools and onsite visits.
• Troubleshoot hardware, software, operating systems, Microsoft 365, network, printer, cloud and business‑application issues.
• Install, configure and maintain desktops, laptops, mobile devices and peripherals.
• Monitor IT infrastructure, systems and services, create and resolve incidents and service requests in line with SLA commitments.

Required profile

• Customer‑focused and detail‑oriented.
• Junior‑level professional with experience in ICT infrastructure and cybersecurity best practices.
• Ability to work independently and collaboratively in a hybrid environment.

Required skills

• Firewalls
• Endpoint protection and antivirus solutions
• Email security
• Multi‑factor authentication (MFA)
• Vulnerability assessment tools
• Patch management
• User and privileged access management
• Identity management
• Microsoft 365 administration
• Network troubleshooting
• Hardware and software troubleshooting
• Desktop, laptop and mobile device configuration
• Cloud service monitoring
• IT infrastructure monitoring tools
• Incident and service request management
• Service Level Agreement (SLA) handling