IT Onsite Support Engineer

About the role

We are looking for an experienced IT Onsite Support Engineer to join our client’s team in Singapore. The role provides Level 1 and Level 2 technical support for end‑user devices, conference room technology, and basic infrastructure, ensuring smooth IT operations in a fast‑moving environment.

Key responsibilities

• Provide Level 1/2 support for laptops, desktops, mobile devices, printers, scanners and related peripherals.
• Configure, deploy and troubleshoot Windows operating systems and mobile platforms (iOS, Android).
• Support and maintain conference room A/V systems, video‑conferencing hardware and collaboration tools such as Zoom, Microsoft Teams and Skype.
• Assist users with Microsoft Office, Outlook, email flow and in‑house applications.
• Perform basic server‑room tasks, cable management and first‑line troubleshooting of servers, switches and network equipment.
• Log, track and resolve incidents via the ticketing system while following SLAs and security best practices.
• Support onboarding/off‑boarding processes, including account setup and equipment preparation.

Required profile

• Diploma or Bachelor’s degree in Computer Science, IT or related field.
• Minimum 5 years of hands‑on IT support or operations experience.
• Strong troubleshooting skills across Windows, networking and collaboration tools.
• Ability to work independently and communicate effectively with technical and non‑technical stakeholders.

Required skills

• Windows operating systems (various versions)
• Laptop, desktop, printer, scanner, iOS and Android device support
• Conference room A/V and video‑conferencing hardware
• Zoom, Microsoft Teams, Skype
• Microsoft Office, Outlook
• Active Directory, DNS, DHCP, shared file servers
• LAN/WAN, TCP/IP, VPN, wireless networking
• VMware virtualization
• Backup procedures and basic data recovery
• Endpoint security and patch management
• Server‑room equipment, switches and network gear