IT Specialist (Infrastructure and Support)

About the role

We are looking for an IT Specialist focused on infrastructure and support to assist the IT Manager in delivering reliable technology solutions that align with our strategic goals. The role involves maintaining systems, supporting end‑users, and contributing to disaster recovery planning.

Key responsibilities

• Assist the IT Manager in developing and implementing infrastructure solutions and driving transformation initiatives.
• Stay updated on emerging technologies and evaluate their suitability for business needs.
• Gather requirements, prepare proposals, develop business cases, and present solutions to system owners.
• Collaborate with stakeholders to ensure high performance, availability, failover, and disaster recovery capabilities.
• Support incident management, prepare outage reports, and contribute to disaster recovery processes.
• Provide technical support for desktop systems, software, hardware, and peripherals.
• Manage inventory of IT equipment and supplies, and assist with PC setup and configuration.

Required profile

• Degree in Computer Science, Engineering or a related field (preferred).
• Minimum 2 years of experience in IT infrastructure implementation and support escalation handling.
• Hands‑on experience with networking and cloud‑computing solutions.
• Relevant certifications such as CCNA or MCITP are a plus.
• Basic knowledge of IT standards and practices.
• Ability to work independently and as part of a diverse, global team.

Required skills

• TCP/IP networking
• Windows operating system
• Windows Server
• PC setup and configuration
• Inventory management of IT equipment
• Cloud computing platforms (general)