Junior IT Support Engineer – Desktop Imaging & Deployment

About the role

We are seeking a motivated Junior IT Support Engineer to join our team and assist with the provisioning, imaging, and deployment of desktops and laptops for end users. This position offers hands‑on experience in an enterprise IT environment, ideal for candidates starting their IT career.

Key responsibilities

• Provision, image, and configure desktops and laptops for new hires and existing users.
• Install operating systems, standard software, and enterprise applications.
• Perform device setup including domain joining, user account configuration, and security policies.
• Coordinate with IT teams to ensure devices meet company standards before deployment.
• Troubleshoot basic hardware, OS, and software issues during provisioning.
• Maintain accurate records of assets, device assignments, and inventory.
• Assist with device refreshes, replacements, and decommissioning.
• Follow documented IT procedures and imaging standards.
• Provide basic end‑user support during device handover.

Required profile

• Basic understanding of Windows 10/11 operating systems.
• Familiarity with desktop and laptop hardware components.
• Knowledge of OS installation, imaging, or system setup concepts.
• Basic networking fundamentals (LAN, Wi‑Fi).
• Good communication and documentation skills.
• Willingness to learn enterprise tools and IT processes.

Required skills

• Windows 10/11
• Desktop and laptop hardware
• OS installation and imaging concepts
• LAN and Wi‑Fi networking basics
• SCCM, Intune, MDT (nice to have)
• Active Directory or user account management (nice to have)
• CompTIA A+ or IT Fundamentals certification (or pursuing)