Key Account Director - Digital Payments

About the role

Boku connects billions of consumers to the payment methods they prefer, linking digital businesses to local payment methods used by their customers. As Key Account Director, you will drive growth of Boku's most strategic and complex merchant portfolios, achieving revenue targets through opportunity plans. The role is high visibility and shapes the regional payment strategy while influencing the direction of the global payments business.

Key responsibilities

• Act as the primary point of contact and trusted advisor for premium merchant partners, resolving issues promptly and maintaining high service standards across Boku's payment products.
• Deliver on revenue targets and grow existing merchant relationships through new product launches and expanded opportunities.
• Develop and execute growth strategies and account plans that align senior management and cross-functional teams with key decision-makers in merchant organisations.
• Lead Quarterly Business Reviews (QBRs) with merchants, driving actionable insights and accountability for follow-through.
• Maintain a current database of merchant information and project documentation.
• Shape product and supply roadmaps to expand the payment network across digital wallets, account-to-account transfers and direct carrier billing.

Required profile

• Bachelor's degree or higher in Business Administration, Economics or a related field, or equivalent professional experience.
• 7+ years of experience in digital payments or fintech within account management, business development or sales, with proven success in revenue targets.
• Strong attention to detail and deep understanding of enterprise merchant dynamics.
• Proven ability to manage stakeholders across departments, regions and time zones.
• Experience in mobile payments, e-commerce or digital technologies is a strong plus.
• Proficiency in Mandarin (spoken and written) is preferred.

Required skills

• Cross-functional collaboration and strong communication, able to interpret customer needs even when not fully defined.
• Analytical rigor, turning data into actionable insights and making decisions with speed and clarity.
• Agility in fast-paced, ambiguous environments and leadership by influence rather than authority.