Key Account Manager - Luxury & Diamonds & Jewellery

About the role

Brink's is looking for a Key Account Manager to manage, retain and grow strategic Luxury and Diamonds & Jewellery customers across Singapore and Malaysia, with an additional responsibility for an annually agreed set of Luxury customers across Southeast Asia. The role is the primary commercial relationship owner, partnering with operations, customer service, security, finance and regional stakeholders to deliver secure, reliable and commercially sustainable solutions for high-value, service-sensitive customers.

Key responsibilities

• Own assigned Luxury and D&J customers in Singapore and Malaysia, and a core portfolio of Luxury customers across Southeast Asia
• Develop and execute account plans covering relationship mapping, growth opportunities, retention risks, revenue targets and margin priorities
• Act as the main commercial point of contact, building relationships with senior stakeholders, store networks, regional teams and procurement/commercial contacts
• Retain and grow revenue across secure logistics, international valuables, cash, vaulting, transport, storage and risk management solutions
• Identify new business, cross-sell and upsell opportunities, and lead pricing, contract renewal, tender response and commercial negotiations with Finance, Legal, Operations and APAC Commercial
• Manage customer service levels, escalation handling, onboarding, peak-season readiness and recurring operational issues with Operations and Customer Service
• Conduct structured business reviews and maintain accurate CRM records, account plans, pipeline and contract renewal tracking
• Monitor revenue, margin, volume, service performance, DSO and account profitability, escalating risks and driving corrective action

Required profile

• More than 5 years' key account management, business development or strategic sales experience, ideally in secure logistics, freight forwarding, luxury logistics, diamonds and jewellery, retail, security or cash logistics
• Demonstrated experience managing complex customer relationships, account plans, contract renewals, pricing discussions, tenders and service escalations
• Experience with premium, security-sensitive customers where confidentiality and precision are essential
• Strong understanding of Singapore and Malaysia commercial environments; South East Asia regional account exposure preferred
• Tertiary qualification in business, commerce, logistics, supply chain or international trade preferred; equivalent commercial experience considered

Required skills

• CRM systems, sales pipeline tools, account plans and forecasts
• Consultative selling, cross-functional solution design and disciplined pipeline management
• Commercial, financial and negotiation capability, including cost-to-serve, pricing levers, DSO and profitability drivers