Key Account Sales and User Training Associate

About the role

Robert Bosch (South East Asia) in Singapore is looking for an enthusiastic Key Account Sales and User Training Associate with hands-on experience in B2B sales, account management and customer enablement. The role supports key account activities with a focus on sales fundamentals, account support and user training, working closely with customers and internal stakeholders to strengthen relationships and deliver effective product and user training.

Key responsibilities

• Sales and account support (60-70%): support the full sales cycle for assigned key accounts, including lead research, discovery calls, proposals and closing; build and maintain the pipeline in the CRM and support forecasting; deliver product demonstrations and presentations; contribute to strategic account planning; support upsell, cross-sell and renewals; gather customer feedback with Marketing and Product teams.
• User training and enablement (30-40%): assess training needs, deliver onsite, virtual or hybrid sessions including onboarding, refresher classes and workshops; create and maintain user guides, quick reference sheets, videos and FAQs; track training effectiveness and work with Customer Success and Support teams.
• CRM management and documentation: record sales activities, leads, opportunities, contacts and accounts; track pipeline and opportunities; log training sessions and generate reports on sales activity, training impact and user adoption.

Required profile

• Bachelor's degree in Business, Marketing, Education, Communications or a related field, or equivalent experience.
• Foundational knowledge or interest in B2B sales, account management or customer success; prior internship or project experience is a plus.
• Strong presentation and communication skills, able to engage diverse audiences from executives to frontline users.
• Nice to have: industry knowledge of power tools, exposure to LMS or e-learning tools, familiarity with sales methodologies (MEDDICC, Challenger, SPICED), interest in adult learning, multilingual ability.

Required skills

• Familiarity with CRM tools (Salesforce, HubSpot, Dynamics) or willingness to learn them quickly.
• Proficiency with Microsoft 365 or Google Workspace.

What we offer

• Flexible working hours and continuous learning.
• Career mobility across functions and regions.
• Well-being support and employee assistance programmes.
• Compensation including bonus schemes and insurance.