Lecturer - Customer Experience (UX & CX)

About the role

ITE College West is recruiting a full-time Lecturer in Customer Experience (UX and CX) for a 2-year contract. Beyond teaching and facilitating learning, the lecturer helps recognise and nurture students' potential and their lifelong learning needs.

Key responsibilities

• Teach and facilitate learning in UX and Customer Experience
• Carry out industry or consultancy projects to stay relevant and keep strong links with industry and schools
• Take part in regular industry attachments or experience to update professional skills, knowledge and practice

Required profile

• Full-time lecturer with expertise in User Experience (UX) and Customer Experience (CX)
• Trained in related disciplines and at least 3 years of industry experience
• Excellent interpersonal and communication skills, with a passion for motivating and engaging students
• Good and relevant experience may lead to Senior Lecturer or equivalent positions, with career development toward leadership roles in the college or headquarters

Required skills

• Experience with Customer Relationship Management (CRM) systems
• Familiarity with data analytics tools used to measure customer satisfaction and performance