Manager, Administration & Business Operations

About the role

SATS Ltd., headquartered in Singapore, is a major provider of air cargo handling services and an airline caterer. The Manager, Administration & Business Operations leads a team delivering administrative, workforce support, compliance and operational governance services across the organisation. The role ensures compliance with regulations and company policies, drives operational excellence and supports business objectives through service delivery, process improvement and stakeholder management.

Key responsibilities

• Workforce administration: oversee attendance, working hours, overtime, staff allowances and performance management
• Compliance and governance: ensure compliance with MOM regulations and company policies, conduct compliance reviews and audits, identify risks and gaps and implement corrective actions
• Provide workforce analytics, reports and recommendations to support operational decisions
• Shared services: lead the administration and deployment of flexi employees, oversee billing, invoice verification, vendor management and payment governance
• Manage office premises and facilities administration, and ensure high-quality service delivery across shared administrative functions
• Systems and processes: oversee the use of systems such as SuccessFactors, develop and improve SOPs, controls and processes, and drive process improvement and standardisation
• People leadership: lead, coach and develop the Shared Administrative Services team, build partnerships with departments, Human Capital Business Partners, vendors and external stakeholders

Required profile

• Degree in Business Administration, Human Resource Management, Operations Management or a related discipline
• 8 to 10 years of relevant experience in shared services, administration, workforce operations, compliance or related functions
• At least 3 years of people management experience
• Strong knowledge of workforce administration, compliance and operational governance
• Experience in audit, process improvement and vendor management

Required skills

• Strong analytical, problem-solving and decision-making skills
• Excellent stakeholder management and communication skills
• Proficiency in HR and workforce management systems