Manager, Loyalty Experiences MEA APAC

About the role

The Manager, Loyalty Experiences MEA APAC will drive Accor's loyalty culture across the region, creating memorable member experiences and strengthening engagement. Reporting to the Director, Loyalty Experience MEA APAC, you will lead AI‑enabled initiatives for more than 1,000 hotels.

Key responsibilities

• Develop and embed an AI‑enabled loyalty culture, empowering staff through innovative learning and training.
• Curate and deliver exclusive “Limitless Experiences” that connect members with their passions via events, partnerships and brand collaborations.
• Enhance member recognition, optimise journeys and collaborate with CRM, Marketing and Digital teams to boost engagement and loyalty growth.
• Leverage data, customer insights and emerging technologies to identify opportunities, measure performance and continuously improve the member experience.

Required profile

• Bachelor's degree in Hospitality, Business, Marketing or related field with 7+ years of experience in loyalty, customer experience, hospitality or marketing.
• Strong project and stakeholder management skills, capable of leading initiatives across multiple markets.
• Analytical mindset with experience interpreting data and translating insights into actionable strategies; passion for AI is a plus.