Manager / Senior Manager, Gender Dysphoria Service

About the role

The Institute of Mental Health (IMH) in Singapore is seeking a Manager / Senior Manager for its Gender Dysphoria (GD) Service. The role provides the operational and administrative backbone of the service, ensuring compliance with Ministry of Health (MOH) regulatory requirements so that the clinical and care coordination team can deliver timely, high-quality care to a growing caseload.

Key responsibilities

• Lead end-to-end administrative management of the GD service, act as the main administrative point of contact, and develop and improve standard operating procedures.
• Coordinate Treatment Review Panel (TRP) processes, including case documentation, scheduling, record keeping and tracking cases from referral to outcome.
• Oversee Multidisciplinary Team (MDT) meetings: agendas, case materials, minutes and follow-up on action items.
• Compile and submit service reports to MOH and internal stakeholders, such as patient volume and manpower utilisation data.
• Maintain a data management system and liaise with MOH on funding, reporting and compliance.
• Keep patient records accurate and confidential, guide the team on data protection, and support audits and licensing reviews.
• Perform other duties assigned by the Head of Department or Assistant Director, Clinical Governance and Quality.

Required profile

• Degree holder with 5 to 8 years of experience in the healthcare sector, including at least 3 years in an administrative, operations or managerial role.
• Prior experience in clinical service administration or healthcare programme management is strongly preferred.
• Experience handling medico-legal matters in a hospital setting is preferred.
• Experience coordinating multidisciplinary teams or clinical review panels is a distinct advantage.

Required skills

• Data management and reporting, including Microsoft Office and healthcare information systems or electronic medical records platforms.
• Complex scheduling, documentation and reporting in a fast-paced clinical environment.
• Excellent written and verbal communication, discretion, empathy and cultural sensitivity.