Manager, Workplace & Facilities Management

About the role

This role sits within the Corporate Group (CORP) of IMDA, which supports the agency's core business units to deliver on its strategic objectives. You will join the Workplace & Facilities Management (WFM) team in the Workplace and Organisation Development (WOD) Division, which strengthens IMDA's corporate climate, identity and culture.

Key responsibilities

• Develop and oversee operating and administrative policies, procedures and communications for day-to-day office operations, ensuring compliance with guidelines and best practice.
• Support procurement of corporate goods and services, including purchase requests, vendor coordination and end-to-end oversight.
• Oversee corporate and registry functions such as shared resources (meeting rooms), staff exit clearance, business card requests, dissemination of government circulars and mailroom retrieval and return of records.
• Implement and improve records management governance, systems and processes, and manage physical and digital records in line with legislation and government guidelines.
• Design classification, declassification, retention and filing schemes, and advise departments on records management capability.
• Maintain the records system, review SOPs, conduct records appraisals, coordinate housekeeping and stocktaking, and keep the file plan up to date.
• Propose innovations such as digitising physical files and an RM chatbot to improve the user experience.

Required profile

• Tertiary qualification with at least 5 years of relevant experience in records management or a related field.
• Demonstrated experience applying service design thinking (journey mapping, user research, process redesign).
• Genuine interest in employee experience and ability to design intuitive administrative and information services.
• Project and stakeholder management skills, with strong interpersonal and communication skills at senior-management level.
• Proactive, resilient and able to multi-task in a fast-paced environment.