Merchant Growth Manager, Emerging

About the role

The Merchant Growth Manager, Emerging manages and nurtures relationships with a diverse portfolio of F&B merchants, helping micro-SMEs grow across Grab's ecosystem (GrabFood, GrabPay, GrabAds and GrabExpress). The role reports to the Lead, Commercial, Merchant Growth and is based at the Singapore office.

Key responsibilities

• Build and maintain strong relationships with a portfolio of merchants so their needs are met and their businesses are supported.
• Manage merchant accounts with a focus on GMV, table management solutions, monetisation and delivery volumes.
• Develop and execute scalable business strategies to drive merchant growth across Grab's ecosystem.
• Conduct regular business reviews with merchants to share insights, address concerns and align on growth strategies.
• Coordinate campaigns and initiatives that drive merchant engagement and growth.
• Collaborate with internal teams to provide customised reporting, marketing support, merchant operation support and product enhancements.

Required profile

• 3 or more years of experience in account management, business development or a related field.
• Familiarity with F&B businesses and/or e-commerce platforms is a plus.

Required skills

• Excellent communication and negotiation skills to build lasting partnerships.
• Ability to interpret data and develop actionable insights.
• Ability to work collaboratively across teams to deliver tailored solutions for merchants.
• Results-driven mindset focused on growth targets and operational excellence.

What we offer

• Term life insurance and comprehensive medical insurance.
• GrabFlex benefits package.
• Parental and birthday leave, plus LASA volunteering leave.
• A confidential assistance programme.
• FlexWork arrangements such as differentiated hours.