Network Support Engineer

About the role

NCS, an AI tech services company and subsidiary of the Singtel Group, is hiring a Network Support Engineer in Singapore. The role responds to incidents 24x7 on a rotational standby schedule, providing Level 2 to 3 technical support for networks, security and Cisco Unified Communications.

Key responsibilities

• Respond to incidents 24x7 on a rotational standby schedule, adhering to SLAs
• Provide Level 2 to 3 technical support for network and security, and Cisco Unified Communications
• Perform network troubleshooting and optimization, and act as second-level escalation support for Level 1 engineers
• Manage and support Cisco FTD, Check Point and Palo Alto next-generation firewalls
• Implement and understand security policies, access controls and threat prevention, and conduct security assessments and vulnerability management
• Monitor security events and respond to incidents
• Support Cisco Unified Communications infrastructure and assist with voice and video collaboration solutions, troubleshooting UC-related network issues

Required profile

• Primary certification: HPE Aruba Professional (ACP / ACSP equivalent) for designing, deploying and managing complex wired, wireless and switching environments such as AOS-CX or campus access
• Secondary Cisco certifications, Check Point or Palo Alto
• AI-savvy candidate who can use AI tools to improve efficiency and contributes ideas on AI agent development

Required skills

• HPE Aruba enterprise switching and AOS-CX
• Cisco Catalyst switches
• Firewall support: Cisco FTD, Check Point, Palo Alto
• Cisco Unified Communications troubleshooting