Syscon Operator, Autonomous and Wireless Systems

About the role

NCS, an AI tech services company and subsidiary of the Singtel Group, is hiring a Syscon Operator for its autonomous and wireless systems business. The operator works in a 24/7 Network Operations Centre (NOC) monitoring, maintaining and supporting mission-critical network and system operations, including fault detection and resolution, configuration changes, system administration, performance tracking and network security enforcement. The role involves coordinating with maintenance agencies, handling user queries, preparing reports, supporting major events and managing end-user equipment, with Level 1 application support and escalation of issues.

Key responsibilities

• Fault management: monitor and respond to network fault alarms, troubleshoot failures, liaise with the Maintenance Agency for fault isolation and rectification, document faults and resolutions, and carry out daily system health checks and preventive maintenance.
• Configuration management: perform network reconfiguration for operational changes and configure new services that do not require hardware changes.
• Administration and user communication: handle end-user calls, inform users about outages, maintenance, testing and password changes, coordinate access with building owners, and provide monthly status updates and ad-hoc reports.
• Performance management: collect, compile and analyse network performance statistics and track sub-system performance and the Maintenance Agency's turnaround times.
• Security management: monitor for unauthorised access, investigate incidents, desensitise terminal equipment, reload terminal software and assist in tracking lost terminals.
• User equipment management: verify reported equipment failures, manage data removal and software/content, update or restore firmware, perform remote wipes and consolidate repaired equipment.
• Application management: provide Level 1 software and application troubleshooting and escalate to application vendors for Level 2 support.
• General support: assist with log retrieval, onsite monitoring during major events and service reporting and termination.

Required profile

• Strong knowledge of network operations, fault management and system monitoring.
• Experience in a 24/7 NOC or control centre environment.
• Ability to troubleshoot network, system and security issues and to work under pressure during outages or emergencies.
• Good communication skills and ability to liaise with internal and external stakeholders.
• Team player with strong problem-solving skills.
• Rotating shift work of 12 hours per day, 7 days a week including Sundays and public holidays, standby duties and onsite work at users' sites.

Required skills

• Networking: L2/L3 switches, network design, CCNA, CCNP (good to have)
• Systems: VMware, Nutanix, MS AD, MS servers, tape backup, Hyper-V (good to have)
• Security tools and frameworks: Cisco, VPN, Symantec, RSA, CA, Palo Alto, IM8, ISM, CISSP (good to have)
• DC operations tools: Splunk, SolarWinds (good to have)