Operations Manager – Lead & Optimize Business Operations

About the role

We are seeking an Operations Manager to lead and optimise our operational processes, ensuring cost‑effectiveness, legal compliance and high‑quality customer service. The role will drive profitability while supervising a skilled team.

Key responsibilities

• Develop and implement operational systems, processes and best practices to boost efficiency.
• Monitor organisational procedures to maintain legal compliance and mitigate risks.
• Set strategic and operational objectives aligned with company goals.
• Analyse financial data, manage budgets and forecasts to improve profitability and control costs.
• Conduct quality‑control checks and track production KPIs to ensure operational excellence.
• Recruit, train and supervise staff, fostering a motivated workforce.
• Identify and execute initiatives that enhance customer service quality and satisfaction.

Required profile

• Proven experience as an Operations Manager or in a similar operational leadership role.
• Strong knowledge of organisational effectiveness and operations‑management principles.
• Experience in budgeting, forecasting and financial performance analysis.
• Familiarity with business and financial principles to support decision‑making.
• Excellent communication and leadership abilities.
• Outstanding organisational skills with the capacity to manage multiple priorities.
• Diploma in Business, Operations or a related field.

Required skills

• Budgeting and financial forecasting
• Operational process improvement
• Quality control and KPI monitoring
• Team recruitment, training and supervision
• Legal compliance monitoring