Operations Manager – Singapore (Hybrid)

About the role

Buddy Bites is a fast‑growing direct‑to‑consumer premium pet food brand operating in Hong Kong and Singapore. We are looking for an Operations Manager to build and own the operational backbone of our Singapore business, working closely with the General Manager and the Hong Kong operations team.

Key responsibilities

• Design, document and continuously improve SOPs for order processing, customer escalation, and team onboarding.
• Own the Singapore instance of the operational tooling stack, including Shopify, ERP/OMS systems, internal dashboards and project‑management tools.
• Identify and eliminate inefficiencies, creating scalable processes ahead of growth.
• Set and monitor service‑level standards for the customer success function and manage subscription workflows.
• Produce reporting on customer operations performance for senior leadership.
• Handle day‑to‑day financial operations: invoicing, supplier payments, AP/AR hygiene, and budget tracking.
• Manage vendor and service‑provider contracts and ensure compliance with Singapore statutory requirements.

Required profile

• Proven experience building operational processes from scratch in a high‑growth environment.
• Strong analytical mindset with the ability to translate data into actionable improvements.
• Excellent cross‑functional collaboration skills, comfortable working with teams in Singapore and Hong Kong.
• Detail‑oriented and able to maintain rigorous financial and compliance standards.

Required skills

• Shopify
• ERP/OMS systems
• Project‑management tools (e.g., Asana, Trello)
• Data‑visualisation dashboards

What we offer

• Hybrid working model based in our Singapore office.
• Opportunity to shape the operational foundation of a rapidly expanding brand.
• Collaborative, multicultural team environment.