Partnerships & Business Planning Manager

About the role

NCS, an AI tech services company and subsidiary of the Singtel Group, is looking for a Partnerships & Business Planning Manager in Singapore. The Partner Operations Manager sets up the operational discipline, governance and performance visibility across the partner ecosystem, working with Partner Ecosystem leads and stakeholders from Corporate Procurement, Compliance, Legal, Finance, Sales and business units. The role keeps partner lifecycle processes running smoothly so Partner Managers can focus on strategic development and go-to-market execution.

Key responsibilities

• Manage the end-to-end partner lifecycle, including onboarding, renewals, changes and offboarding, and keep the Partner Vendor List current and accurate.
• Set processes, operating cadence and controls, and maintain a central view of partner agreements, programme status and actions.
• Coordinate partner approvals, documentation and due diligence, and track dependencies and issues with stakeholders such as Procurement, Compliance, Legal, Finance and Sales.
• Centralise partner rebates, incentives, funding and programmes, forecast and track performance, and monitor programme commitments and milestones.
• Improve visibility of services pull-through and partner-attributed business outcomes, and support partner scorecards and dashboards.
• Define KPIs, measure programme effectiveness and run periodic partner portfolio reviews.
• Build dashboards and management reports, ensure data quality and give insights and recommendations to management.

Required profile

• Experience in a technology vendor, systems integrator or technology services organisation.
• Familiarity with partner programmes such as rebates, incentives, MDF/co-investment and partner accreditation.
• Experience with procurement, compliance, legal and finance processes for third-party or partner management.
• Experience tracking partner-generated or partner-influenced pipeline, revenue and services pull-through.

Required skills

• Familiarity with CRM, partner management platforms, BI/reporting tools or similar systems.