Patient Information Associate - Referral Booking Team

About the role

The Referral Booking Agent reviews referral orders received daily from healthcare institutions and schedules patients into the appropriate specialist clinics within NGEMR. The role supports the harmonisation of referral criteria across institutions so that patients receive timely access to specialist care. It suits someone who is meticulous, has strong keyboarding and administrative skills and can learn complex referral booking rules across many specialties.

Key responsibilities

• Review and process referral orders daily, assess them against specialty-specific criteria and determine the right specialty, clinic, appointment type and service.
• Book appointments accurately in NGEMR according to approved referral rules and workflows, and escalate incomplete or exceptional referrals.
• Schedule appointments within prescribed turnaround times and service level agreements, optimising allocation by clinic capacity and subspecialty needs.
• Manage appointment changes, rescheduling and administrative updates.
• Maintain high booking accuracy and data integrity, follow referral criteria and patient confidentiality, and support quality audits.
• Liaise with clinics and healthcare professionals to clarify referral requirements and take part in training on referral criteria and workflow changes.

Required profile

• Minimum 'O' Level, NITEC or higher preferred.
• Prior experience in healthcare administration, appointment scheduling, contact centre operations or medical records management is advantageous.
• Experience using NGEMR or other healthcare systems is an added advantage.
• Willingness to work alternate half-days on Saturdays and to relocate to the Ubi office in March/April 2027.

Required skills

• Fast and accurate keyboarding and data entry; comfortable with multiple systems and digital platforms.
• Proficiency in Microsoft Office applications.
• Attention to detail, analytical thinking, organisational and time management skills, and ability to work independently under pressure.