Prada Senior / Client Advisor - Singapore

About the role

Prada Group, founded in 1913 in Italy and operating in more than 45 countries with the PRADA, Miu Miu, Church's and Car Shoe brands, is hiring a Senior / Client Advisor in Singapore. As Client Advisor you guarantee an extraordinary luxury customer experience, act as a brand ambassador and guide customers through the world of Prada brands while achieving your individual and team sales targets across in-store and e-commerce.

Key responsibilities

• Create a welcoming environment and deliver an excellence service according to the "client journey ceremony"
• Exceed individual sales targets and KPI goals, and maximise your own sales performance
• Show deep knowledge of the products, Prada's history, culture and DNA
• Enter customer data into the company CRM to build lasting relationships
• Promote an omni-channel mindset and stay informed on fashion trends and competitors
• Resolve client complaints in liaison with the line manager and Client Service team
• Handle customer appointments in person or virtually
• Work with the back-of-house team, keep the stock room organised and follow operational, security, cash, inventory and reporting procedures
• Use company digital tools and work as a team player

Required profile

• Passion for human relations and sales
• Interest in luxury, fashion, art and design
• Experience building long-lasting client relationships
• Ability to work independently and in a team
• Excellent communication and interpersonal skills
• Knowledge of the managed product category