Priority Passenger Services (PPS) Manager

About the role

Singapore Airlines' Marketing Planning Division, Loyalty Marketing Department is looking for a Priority Passenger Services (PPS) Manager. The role delivers superior service to Singapore Airlines' premium PPS Club members based in Singapore, building close rapport and loyalty through proactive customer experience initiatives such as direct personal contacts and exclusive club events. The manager is also the key contact point for members and ensures their feedback and requests on SIA matters are resolved properly.

Key responsibilities

• Engage Singapore-based PPS Club members, especially high-value customers, to ensure a seamless travel experience through proactive initiatives
• Resolve complaints using win-win approaches and mitigate future lapses
• Manage PPS Club events, including hosting and interacting with Singapore-based members
• Conceptualize events by identifying suitable internal and external partners for collaboration
• Keep events running smoothly and actively engage members on event days

Required profile

• Degree in any discipline
• At least 2 years' relevant experience in customer service, the airline industry or equivalent
• Service-oriented and outgoing personality

Required skills

• Strong verbal and written communication skills
• Presentation skills
• People relationship skills
• Team player